5 Reasons Why Now Is the Best Time to Have a Great Chronic Disease Management Process in Your Practice

Proactive chronic disease management is also an area that has seen a drop over recent years when managing everything the pandemic brought along took priory.


However, as healthcare providers, if we want to support patients to live their best and healthiest lives, it’s crucial to implement robust and effective chronic disease management processes in our practices.


Below are five reasons why we believe now is the absolute best time to have an exceptional chronic disease management process.

1. Australians need support
The COVID-19 pandemic has put significant pressure on the healthcare system, leading to the neglect of chronic disease management and many Australians letting many preventative healthcare activities slip by the wayside.
The outbreak of the pandemic had a significant impact on the diagnosis, treatment, and follow-up care of chronic diseases. Providing regular and comprehensive care for patients with long-term medical conditions was disrupted, causing considerable challenges. 
Refocusing on good chronic disease management ensures we help prevent severe health complications for our patients.
2. Make the best use of the practice team’s skills

Effective chronic disease management requires a team effort. By leveraging your entire team’s skills, especially your practice nurses, you can provide patients with a more holistic experience and provide great support to your GPs with data collection, patient education, and care coordination.


This allows GPs to focus more on tasks requiring their clinical judgment and expertise, resulting in more effective patient care.

3. Offer a Bulk Bill service that’s still financially viable
Chronic disease management items remain some of the few Medicare items that we can bulk bill without worrying about whether the time spent on it was viable for the practice. With so many practices moving away from bulk billing, it’s good to have a service we can still offer our patients that won’t incur any out-of-pocket costs.
4. Better financial viability for the practice
Chronic disease management items attract higher Medicare rebates, and the most time-consuming elements can also be performed by the nursing team, saving the GP time that can be spent on other patient care in the meantime.
5. Help reduce the healthcare impact of Australia’s aging population

Roughly 15% of the Australian population is 65 years or older, and this proportion is projected to rise to almost 22.5% by 2050. This leads to a considerable rise in healthcare needs.


Investing in good chronic disease management is a crucial step to lessen the healthcare impact of our aging population. Well-managed conditions reduce healthcare costs, improve the quality of life for people, and can even help boost productivity, making it a smart move for individuals, families, and society as a whole.

Want to learn more?

To help practices improve their chronic disease management processes, HotDoc is running a comprehensive training program for HotDoc customers over a six-month period to help tackle each of what we believe to be the six steps of a robust CDM process:

  1. regular database auditing
  2. engaging patient recruitment
  3. a truly patient-centred care plan consultation
  4. robust documentation
  5. efficient collaboration with external providers, and
  6. staying on top of timely care plan reviews.

If you’re a HotDoc customer, you can access these sessions via the HotDoc Academy, where you will also find over 28hrs of relevant CPD for the practice team and access to our very own accreditation buddy with 44 short videos breaking down all 5th Ed accreditation standards in simple, jargon-free English with practical tips & downloadable resources.

Not a HotDoc customer? Request a demo here.

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