Latest Posts

HotDoc Grows Up a Bit

In 2012 HotDoc was nothing more than a dream in a kitchen… it was no further along than marinara sauce....

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When a Doctor Becomes a Patient

What I Learned from the Other Side Like all of us, I’ve been faithfully wearing my full PPE and rather...

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Q&A with Lord Nigel Crisp, Head of the NHS 2000-2006

The Relationship Between Health and Community In his role as head of the NHS between 2000-2006, Lord Nigel Crisp noticed...

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When a Good Patient Experience Doesn’t Mean Good Health Outcomes

A Conversation with Michael Pugh When Michael Pugh (pictured above) first came to Colorado to run Parkview Health System in...

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We Save the Average Medical Practice 370 Hours in Admin Each Year

More Than One Million Hours Per Year in Total Recently we made a change to how we notify clinics about...

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7 Ways to Improve Preventative Health in Primary Care

Earlier this week we published an article: Why is Australia So Bad at Preventative Health? The piece revealed just how...

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Why is Australia So Bad at Preventative Health?

A Conversation with Professor Rosemary Calder We’re not good at preventative health in Australia. In 2016-17 we spent a mere...

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Why Google Reviews Matter for Practices, And How to Get More of Them

What are Google reviews? Google reviews are the comments and star reviews (out of 5) that appear publicly on Google local...

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Genie Solutions and HotDoc Partner to Provide Online Bookings to Specialists

We’re excited to announce HotDoc’s partnership with Genie Solutions—who provide practice management software to more than 21,000 medical professionals across...

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The Pros and Cons of Telehealth

Life After COVID Last month The Guardian published an article titled ‘The genie is out of the bottle’: telehealth points way...

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Feature Stories

Q&A with Lord Nigel Crisp, Head of the NHS 2000-2006

The Relationship Between Health and Community In his role as head of the NHS between 2000-2006, Lord Nigel Crisp noticed...

Learn more

When a Good Patient Experience Doesn’t Mean Good Health Outcomes

A Conversation with Michael Pugh When Michael Pugh (pictured above) first came to Colorado to run Parkview Health System in...

Learn more

Why is Australia So Bad at Preventative Health?

A Conversation with Professor Rosemary Calder We’re not good at preventative health in Australia. In 2016-17 we spent a mere...

Learn more

The Pros and Cons of Telehealth

Life After COVID Last month The Guardian published an article titled ‘The genie is out of the bottle’: telehealth points way...

Learn more

A Message to Medical Professionals on Mental Illness Diagnosis

From #1 New York Times Bestselling Author, Susannah Cahalan In 2009, New York Post reporter Susannah Cahalan began to feel...

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The Stages of Behaviour Change Model

Q&A with Co-Founder Carlo DiClemente Carlo DiClemente is the co-creator of the Transtheoretical Model (TTM), often referred to as the...

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Heart Space: A Workbook for Grieving Women

In 2013, Arla Summers McCarthy was stillborn at 38 weeks. Her mother, Ami Summers, having experienced an uneventful pregnancy, was...

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Clue: An App for Period & Ovulation Tracking

An app backed by gynaecologists & trusted by 12 million women worldwide Darcy, a 22-year-old New South Wales resident, says...

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Using ‘Social Prescribing’ to Improve Mental Health

A Conversation with Katherine Boydell, Black Dog Institute Social prescribing is a way of linking people with non-medical support. It...

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10 Things Every Child With Autism Wants You to Know

A Conversation with Maja Toudal: An Insider’s Perspective Some children are a mystery to their parents. This can be especially...

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Patient Perspectives

When a Doctor Becomes a Patient

What I Learned from the Other Side Like all of us, I’ve been faithfully wearing my full PPE and rather...

Learn more

A Message to Medical Professionals on Mental Illness Diagnosis

From #1 New York Times Bestselling Author, Susannah Cahalan In 2009, New York Post reporter Susannah Cahalan began to feel...

Learn more

How Comfortable Are Patients With Digital New Patient Forms?

When seeing a new medical clinic, 64% of patients prefer to fill out a new patient form online in the...

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Heart Space: A Workbook for Grieving Women

In 2013, Arla Summers McCarthy was stillborn at 38 weeks. Her mother, Ami Summers, having experienced an uneventful pregnancy, was...

Learn more

10 Things Every Child With Autism Wants You to Know

A Conversation with Maja Toudal: An Insider’s Perspective Some children are a mystery to their parents. This can be especially...

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How Do Patients Prefer to Receive Recalls? We Surveyed 1,000+ Patients

We recently surveyed over 1,000 Australians to learn more about which method of contact they prefer to receive from medical...

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The Surprising Ties Between Anorexia, Mental Illness & Addiction

A Conversation with New York Times Bestselling Author, Marya Hornbacher As early as age 4, Marya Hornbacher recalls being on...

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The Pink Elephants Support Network: A Resource for Women Who Have Miscarried

A Conversation with Samantha Payne Sam Payne’s (left) first miscarriage was emotionally traumatic. In the aftermath, she found herself alone...

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Tapering Patients Off Pain Medication Safely

A Conversation with Travis Rieder In 2015, Travis Rieder was hit by a van while he was riding his motorcycle....

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What Seniors Say About Technology in Medical Centres

It’s long been assumed that seniors are reluctant to embrace new technology. This was our perception before we went out...

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HotDoc News

HotDoc Grows Up a Bit

In 2012 HotDoc was nothing more than a dream in a kitchen… it was no further along than marinara sauce....

Learn more

We Save the Average Medical Practice 370 Hours in Admin Each Year

More Than One Million Hours Per Year in Total Recently we made a change to how we notify clinics about...

Learn more

Genie Solutions and HotDoc Partner to Provide Online Bookings to Specialists

We’re excited to announce HotDoc’s partnership with Genie Solutions—who provide practice management software to more than 21,000 medical professionals across...

Learn more

72-Hours to Build a Booking Product for Australia’s Respiratory Clinics

HotDoc Partners with Department of Health On Wednesday night—March 18—HotDoc received a call from Australia’s Department of Health. Tom Spacek,...

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Feature Announcement: Telehealth Mode for Vulnerable Doctors

The Federal Government has announced that they are enabling vulnerable health practitioners to use telehealth for consultations with all patients,...

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HotDoc Support’s Pledge to Medical Centres During COVID-19

With medical centres under the pump during COVID-19, we’re doing everything we can to help them keep their heads above...

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Using Telehealth to Reduce the Spread of COVID-19

Telehealth consults is an ideal way to keep your clinic running smoothly during COVID-19, while reducing the risk of spreading...

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What We’re Doing to Help Clinics With COVID-19

A Message From Dr. Ben Hurst, HotDoc CEO Medical centres are our most important frontline defence against COVID-19. They are...

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The HotDoc Patient Journey

How HotDoc Improves the Patient Experience Over the past 12 months, HotDoc has made a big impact on how Australians...

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Meet HotDoc’s Customer Experience Team

 When I ask John Servinis, Senior Developer, what the early days at HotDoc were like, he laughs and says,...

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Resources

7 Ways to Improve Preventative Health in Primary Care

Earlier this week we published an article: Why is Australia So Bad at Preventative Health? The piece revealed just how...

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A Remote Working Doctor’s Checklist of Requirements

From a Lawyer’s Perspective This is a guest post written by Sarah Bartholomeusz from YouLegal. The current global health pandemic has...

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7 Findings from HotDoc’s Telehealth Patient Survey 2020

Earlier this month we released our Telehealth Patient Survey 2020. The report features thoughts from hundreds ofAustralian patients on telehealth...

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A Checklist of Telehealth Considerations for Practices

From a Lawyer’s Perspective This is a guest post written by Sarah Bartholomeusz from YouLegal.   Australia, as we all...

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A VR Solution to Take the Fear Out of Needles

An Interview with Smileyscope Australian clinicians are expecting unprecedented demand for this year’s flu shot as people take extra steps...

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9 Things to Do When Preparing to Be a Work-From-Home Doctor

With more and more doctors being encouraged to work from home, we’ve certainly entered a brave new world for general...

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A Resource to Help Clinicians Safely Recommend Health Apps

The Digital Health Guide The Digital Health Guide is a joint venture between HealthCare Software and Semantic Consulting. The platform...

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How Often Do Australians Visit a Doctor? We Break GP Visits Down By Demographics

Looking at the results from HotDoc’s Patient Survey 2020 (a survey of 618 Australians) we found 48% of Australians visit...

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Heart Space: A Workbook for Grieving Women

In 2013, Arla Summers McCarthy was stillborn at 38 weeks. Her mother, Ami Summers, having experienced an uneventful pregnancy, was...

Learn more

10 Things Every Child With Autism Wants You to Know

A Conversation with Maja Toudal: An Insider’s Perspective Some children are a mystery to their parents. This can be especially...

Learn more

Marketing

Why Google Reviews Matter for Practices, And How to Get More of Them

What are Google reviews? Google reviews are the comments and star reviews (out of 5) that appear publicly on Google local...

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54% Australians Check Google Reviews Before Choosing a Practice

In HotDoc’s Patient Survey 2020 (to be released February 2020), it was found that 54% of Australian patients check a...

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9 Things Every Medical Centre Should Do Before Christmas

1. Change your opening hours on Google My Business, your website, and your social media channels Make sure anyone who...

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How Does Your Practice’s Google Reviews Rating Stack Up?

Having a good Google Reviews rating is essential for any clinic looking to acquire new patients. According to one survey...

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The Marketplace Threat to Healthcare

UberEats is Crippling Restaurants and Booking.com Hotels, Is Health Care Next? As the digital economy continues to build momentum, marketplaces...

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The New Patient Myth – Why Do 9% of Patients Steal 90% of Our Attention?

Let’s imagine you’re hosting a dinner party. You have 10 guests coming over. Nine of whom you have been friends...

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We Analysed 500K Medical SMS Appointment Reminders to Determine What Gets the Highest Response Rate

Have you ever wondered what you should write in your SMS appointment reminders to get the optimal response rate? Or...

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How Google My Business Works for Practices, And Why Having a Listing is Crucial

FREE GUIDE A Guide to Google My Business for Practices We show you how to set up your listing then...

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Google Ads: How to Defend Against Competitors Bidding On Your Clinic’s Name

Sometimes other brands will create Google Ads for your clinic’s name to try and syphon patients, who are searching for...

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How to Set Up a Successful Google AdWords Campaign for a Practice

What are Google Ads? Google Ads (formerly Google AdWords) is an online advertising platform developed by Google where advertisers, like...

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