Deliver exceptional experiences for your patients

HotDoc is the complete patient engagement platform for GPs

Vaccines without the hassle

Over 5 million COVID-19 vaccine appointments have been booked at clinics using HotDoc. Get the safe and efficient vaccine rollout your practice and patients need.

Preventative healthcare

Educate patients on preventative health and wellness services with targeted campaigns.

HotDoc can integrate with leading practice management systems

More than just online bookings

A full range of features for exceptional patient experiences

Boost your reputation by automatically requesting a Google review from patients who have just had an appointment.


Hassle free phone and video consultations for practices and patients.


Get messages to your patients fast with targeted, customisable SMS.

Online Payments

Accept contactless and cardless payments before or after appointments.

All inclusive pricing

$75 per practitioner/month ​ex GST*

Minimum $150/month ex GST

$199/month for Helix practices including unlimited practitioners

What’s included

GP content hub

A curated page full of information for GP clinics

FAQs for GPs

No. HotDoc doesn’t charge fees for new patients. You’ll pay a flat rate of $75 per practitioner/month which includes unlimited new patients at no additional cost.

Yes. Unlimited SMS are included for Reminders, Recalls and Forms. SMS for Reviews are capped at 400 per practice/month.

HotDoc integrates seamlessly with Best Practice, ZedMed and Medical Director. You can also use choose to use HotDoc separately from your practice software. Please contact our team if you would like more information about this option.

No, but why would you want to? HotDoc is the complete patient engagement platform for your practice. You receive all of our world class features for one simple monthly fee.

We’re unashamedly proud of our customer service — we even won an award for it during the COVID-19 pandemic. Our support team are available on the phone or via email, plus we have comprehensive online guides, as well the HotDoc Academy featuring self-guided interactive training modules for all practice staff.

Of course. We have no lock in contracts and no minimum time periods. You can cancel your subscription at any time.

*Online prescription and referral requests: 2.75% + $0.30c payment provider’s fee per request

*Online payments: 2.75% + $0.30c payment provider’s fee per transaction

*Broadcast: $0.04c per SMS

*Reviews: Maximum 400 SMS/practice per month

*Telehealth: No additional charges until 30 June 2022. Extension dependent on Federal Government policy

To book a time with one of our product specialists, please select your industry

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Are you a patient? Visit our patient site

Existing customer? Visit our support site

Want to know more about our demo process? Check it out