Deliver exceptional experiences for your patients
HotDoc is the complete patient engagement platform for GPs
Caller ID improves the front office experience with every phone call
Vaccines without the hassle
Over 5 million COVID-19 vaccine appointments have been booked at clinics using HotDoc. Get the safe and efficient vaccine rollout your practice and patients need.
Educate patients on preventative health and wellness services with targeted campaigns.
HotDoc can integrate with leading practice management systems
More than just online bookings
A full range of features for exceptional patient experiences
Boost your reputation by automatically requesting a Google review from patients who have just had an appointment.
Hassle free phone and video consultations for practices and patients.
Get messages to your patients fast with targeted, customisable SMS.
Accept contactless and cardless payments before or after appointments.
All inclusive pricing
Minimum $162/month ex GST
$199 per month for Helix practices with unlimited practitioners.
$35/month per Allied Health Practitioner.
Free for nurses, treatment rooms and admin.
FAQs for GPs
HotDoc calculates your monthly rate based on the number of active Doctors and Allied Health practitioners on the platform.
Our subscription rate of $81 for Doctors and $35 for Allied Health applies to practitioners who have been active on at least Online Bookings, Appointment Reminders or Recalls in your monthly billing cycle.
While only practitioners using these features are counted towards your overall subscription cost, you also have complete access to the full suite of features that HotDoc has to offer, as well as extras such as our award-winning customer service and HotDoc Academy.
HotDoc’s subscription rate is applicable to all active practitioners regardless of hours worked. Our rates take into variations in hours worked without setting higher rates for practitioners that choose to work full-time hours.
No. HotDoc doesn’t charge fees for new patients. You’ll pay a flat rate of $81 per practitioner/month which includes unlimited new patients at no additional cost.
Yes. Unlimited SMS are included for Reminders, Recalls and Forms. SMS for Reviews are capped at 400 per practice/month.
HotDoc integrates seamlessly with Best Practice, ZedMed and Medical Director. You can also use choose to use HotDoc separately from your practice software. Please contact our team if you would like more information about this option.
We’re unashamedly proud of our customer service — we even won an award for it during the COVID-19 pandemic. Our support team are available on the phone or via email, plus we have comprehensive online guides, as well the HotDoc Academy featuring self-guided interactive training modules for all practice staff.
Of course. We have no lock in contracts and no minimum time periods. You can cancel your subscription at any time.
Customers using Helix have access to a smaller pool of features than those using Best Practice, Medical Director or Zedmed.
HotDoc’s mission is to improve the healthcare experience for everyone in Australia and align this with better patient outcomes. Our platform has been designed with this in mind to allow practitioners to better communicate with patients, and for patients to have easier access to their providers whilst supporting continuity of care. You can read about our commitment to continuity of care here.
¹ Payment processing fee 1.75% + $0.30 per transaction
² Broadcast: $0.04 per SMS