PAYMENTS
Payments made easy
Collect or request payments from patients before or after appointments
Choose the appointment types, practitioners and times you want to make eligible for Payments
Automatically and securely accept payments for appointments made online through HotDoc or your practice
Customise prices for different appointment types and no show fees
Receive funds to the clinic’s account or directly into your practitioners individual accounts.
Time saving & convenient
Simplify by automating your payments
No more following up on missed payments by automatically storing card details and pre-authorising payments
More time for your receptionists
Less time processing payments at the front desk and having those awkward debt collection calls
Minimise debt and reduce failed payments
Pre-authorisation of payments has a 99.98% success rate when collecting funds after the appointment
“We love HotDoc’s payments solution. It’s eliminated us having to chase payments over the phone. It’s so much easier just to send patients a link to pay.”
Practice Manager at Ivanhoe Medical Clinic
Direct payouts & payment security
Upfront payment protection for your practice
Pre-authorised payments protect your practice’s finances by guaranteeing revenue upfront for every booking
Direct to practitioner payouts
Simplify your finances with direct-to-practitioner payouts, reducing admin time and improving cash flow
Completely customisable for your practice
Pre-authorisation for payments
Places a temporary hold of funds on the patient’s card to ensure they have sufficient funds at the time of collecting the payment
Charge for no shows
Use stored credit card details to charge no show patients a no show fee
Seamless payments reporting
Save time with automatic payments reporting and reconciliation
Eligibility screening
Automatic pre-booking screening for bulk billing eligibility
Integrated with Online Bookings and Telehealth
A seamless booking, appointment and payments process for your practice and your patients
Safe and secure card storage
Patient card details are collected once and can be used for all future appointments
Direct to practitioner payouts
Practitioners can receive funds from consultations directly into their bank accounts
Complete control over payment
Charge the patient the actual cost after you have added MBS item numbers or if the appointment type changes mid consult
Auto-collect funds
Best Practice software users can automatically collect funds for appointments and invoice patients’ receipts
Make life easier for your reception staff
Book a demo with our amazing team now
The simplicity that patients want
70%
of Australians want a single platform for managing healthcare payments*
*2024 – JP Morgan: The Future of Healthcare Payments
FAQs
HotDoc Payments enables practices to securely collect payments online for appointments booked through HotDoc or directly with the practice. It also supports sending ad-hoc payment requests for charges like late cancellations or no-show fees.
HotDoc Payments streamlines the payment process by automating collections, reducing administrative tasks, and minimising outstanding debts. It allows customisation of fees for different appointment types and offers options for funds to be deposited into the practice’s account or directly into individual practitioners’ accounts.
Patients benefit from a convenient and secure platform to pay for appointments online, whether booked through HotDoc or directly with the practice. HotDoc Payments makes life easier for patients by simplifying the process from start to finish.
Example: A patient books an appointment through HotDoc and stores their card details in the app. After the appointment, the payment is automatically processed without the patient needing to visit the reception desk. This not only saves time for the patient but also reduces the workload for the reception staff, allowing them to focus on other tasks.
Yes, HotDoc allows practices to select specific appointment types, practitioners, and times eligible for payments, providing flexibility in managing payment preferences. HotDoc also enables clinics to set up practitioner accounts so that they can get paid direct to their bank account.
Yes, HotDoc payments allows you to seamlessly charge and collect on telehealth appointments, without the need to call the patient.
Yes, if you have enabled auto collect as part of your payments journey, you can configure HotDoc Payments to request patients’ payment methods specifically for online booked appointments. This ensures payments are collected automatically once the appointment is done.
Yes, HotDoc Payments allows practices to request and process payments for appointments booked directly through reception, providing an integrated payment solution for all booking methods.
Yes, HotDoc Payments supports pre-authorisations, allowing practices to secure funds prior to a patient’s appointment, which helps reduce no-shows and debt collection.
HotDoc integrates with Stripe and Pin Payments as its payment providers, both of which are PCI-DSS Level 1 certified, ensuring secure processing of payments.
How are patients’ card details protected?
When a patient adds a payment method, their card details are never visible to HotDoc or your practice. We partner with secure financial organisations—Stripe, Pin Payments, and Spreedly—to verify the patient’s card, store and tokenise their details and process payment. These organisations are all Payment Card Industry Data Security Standards (PCI-DSS) Level 1 certified, ensuring the highest level of security. For more information, please see our patient-facing guide HotDoc Payments Security.
