Check-in without the hassle

Let your patients check in on their mobile phone when they arrive at your practice

More time for your staff

Free up your front desk staff

No need to manually check in each patient as they arrive

More time for care

Spend more time with patients with complex health needs

COVID safe

Reduces close contact between patients and front desk staff

Check-in the way patients prefer

1 in 2 patients prefer to check-in online

Give your patients the waiting room experience they’ve asked for

Keep patients informed

Place in Queue lets patients see how many other patients are ahead of them in the queue

Everything in one place

Patients can manage their check-in, update their details and make new bookings all in the one place

Features for your practice

Place in queue

Patients can see how many patients are ahead of them

Geolocation based

Patients can only check in when they’re within 100m of your clinic, avoiding early check-ins

Integrated with your practice software

Updates clinical software to notify you of patient arrivals (for integrated practices only)

RACGP compliant

Three point identification check required so only the right person checks in

Enable or disable mobile check-in depending on practitioner and appointment type

Create customised check-in messages depending on appointment type of practitioner

Choose the time before and after an appointment that patients can check in

Proven results for practices


of patients prefer to check-in digitally


of patients want to see their place in queue in the waiting room

8 mins

the average time a HotDoc patient checks in before their appointment
To book a time with one of our product specialists, please select your industry
General Practice

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