Streamline phone calls for faster, friendlier service
You don’t need to choose between efficiency and personal connection — Caller ID gives you and your patients a seamless experience with every phone call.
Identify patients instantly and accurately
Existing patients are automatically identified by phone number so you know exactly who’s calling before you pick up the phone.
Patient details right at your fingertips
Save time and say goodbye to hold music with direct access to the patient’s details, including SMS notification history, past and future appointments.
An exceptional patient experience every time
Use the patient’s name confidently for a more personal touch
Reduce the chance of mistakes or misunderstandings
The patient’s information is ready to go so you can focus on their needs
How it works:
Use the helpful guide on your dashboard to check that your phone system is compatible
Caller ID will seamlessly integrate with your current phone number and system
Patients can call as normal and HotDoc will automatically search the patient database for their phone number
You’ll see their name in the Sidebar when the phone rings and easily access their details from there, along with past and future appointments