TELEHEALTH

Telehealth the way it should be

Hassle free phone and video consultations for practices and patients

A seamless experience for practices

Fully integrated

Works seamlessly with HotDoc Online Bookings and HotDoc Payments with no need to create additional patient or practice accounts

Quick and simple for practitioners

Start a telehealth appointment simply by clicking a link in your practice software

Suitable for bulk-billing and private practices

Easily screen for patient eligibility before their appointment

A smooth experience for patients

Easy to book

Book a video or phone telehealth appointment direct from the HotDoc app, or your website

Easy to use

A secure link to the patient’s video telehealth appointment is sent via email, SMS or push notification

Easy to pay

Credit card details are securely stored, with no need to take card details over the phone

The features your practice needs

Video and phone options

No additional third party software required

Secure and private video rooms

A unique link is created for each appointment

Place in queue

For video consults, patients can see when they’re next

Pre-consult notes

Capture a patient’s needs prior to the appointment to ensure telehealth is appropriate

Preferred contact number

Avoid confusion and time wasting by capturing the patient’s phone number at time of booking

Full control

Choose which appointment types, appointment times and practitioners can be booked for telehealth appointments

Used and trusted

69%

patients prefer getting results by telehealth

59%

patients prefer telehealth for repeat prescriptions

42%

of patients believe the last GP appointment they had could have been done just as effectively via telehealth

Read full story

“HotDoc telehealth has been the ‘secret sauce’ in our response to COVID-19 and made it so much easier for Rosedale Medical Practice to pivot to an entirely new modus operandi.”

Dr. Jas Saini, Principle GP at Rosedale Medical Practice

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Telehealth & Repeats

The easiest to use telehealth solution for both patients and doctors, whether running things by phone or video.

60%

Patients prefer getting results by telehealth

52%

Patients prefer telehealth for repeat scripts

51%

Patients prefer follow-up appts by telehealth

One easy solution for all your telehealth needs

Phone and video appointments

Our phone and video telehealth solution seamlessly integrates with Online Bookings and requires no third party software—making it easy for patients and doctors.

Secure and private video rooms

No need to share personal accounts (eg. Skype, Facebook). Each video consultation takes place in a private room, ensuring the highest level of privacy for all parties.

Take payments online

Collect payments for telehealth and in-person appointments booked online. And automatically chase outstanding balances with an SMS alert that includes a link to pay online.

Contactless repeat scripts

Save patients hassle by accepting/rejecting requests for routine prescriptions and referrals through your website without the need for in-person consultations.

What HotDoc practices have to say

“We love HotDoc’s payments solution. It’s eliminated us having to chase payments over the phone. It’s so much easier just to send patients a link to pay.”

Elizabeth Johnson - Practice Manager,

Ivanhoe Medical Clinic

"HotDoc has moved very quickly with bringing in the new features for telehealth and the screening questions and the like. It’s been pretty amazing how up-to-date with things you have been during COVID."

Justin Meyer - Practice Manager,

North Brighton Medical

"HotDoc Telehealth has been the ‘secret sauce’ in our response to COVID-19 and made it so much easier for our practice to pivot to an entirely new modus operandi."

Dr. Jas Saini - Principal GP and Co-Director,

Rosedale Medical Practice