When your practice first goes live with HotDoc Payments, HotDoc automatically sends a one-off push notification to eligible patients to let them know online payments are available. Drive awareness and early adoption right from day one.

A new Halo Connect Verification workflow in your HotDoc Dashboard makes it straightforward to integrate with Best Practice’s updated third-party connection system.

Patients can now pay for appointments using Apple Pay or Google Pay across key HotDoc payment flows. Checkout is faster, more secure, and patients no longer need to manually enter card details, reducing drop-off at the payment step.

From 1 November 2025, MyMedicare-registered patients no longer see Medicare eligibility screening questions when booking Telehealth through HotDoc, in line with updated government rules.

We’ve upgraded how Telehealth On Demand consultation notes are delivered. Doctors get faster access in their PMS, clinics have clearer opt-out controls, and patients benefit from a more secure access flow — supporting better continuity of care.

 For appointments booked more than 6 days in advance, pre-authorisation now takes place 5 days before the appointment date. This meaningfully reduces failed payments and declined charges.

We’ve improved the MyMedicare registration flow, making it easier for patients to understand and sending forms only to eligible, unregistered patients.

Capture patient consent for bulk billing face-to-face appointments via email and push notifications. Save staff time and safeguard compliance with a seamless process.

Collect payments for face-to-face appointments and process Medicare claims directly in the HotDoc Sidebar. Manage in-person payments in one streamlined workflow, reducing admin and simplifying real-time patient billing.

The new SMS Broadcast flow separates Marketing and Transactional messages. This improves compliance and builds patient trust by respecting consent preferences.

Access new practice performance insights with the new Pulse Check dashboard. Review 12 months of data across appointments, patients, payments, and Routine Requests to make better business decisions.

Patients can now pre-select their preferred payment method for face-to-face appointments. This helps streamline check-in and speeds up payment processing.

HotDoc’s Debt Prevention now automatically recovers payments for appointments that remain unpaid for more than two hours in Best Practice. 

Easily tailor your email reminders with up to 1280 characters. Edit the email and SMS message, adjust active practitioners and customise the appointment type or cancellation settings.

You now have the option to not send appointment reminders to inactive patients, by checking a box in your dashboard.

You can now filter patients based on their MyMedicare Registration Status and send broadcasts to patients who haven’t registered yet.

We’ve updated the name to better reflect the service’s value. Patients can now more easily search and select the medications they need — helping prevent medication misspellings and inappropriate requests.

Google has introduced a new feature that lets patients book appointments right from your Google Business Profile and Google Maps.

GPs can easily keep an eye on their earnings, track how many new patients they’re bringing in, and check out Quick Consults & Telehealth on Demand stats to make even better decisions.

Outline exactly what patients can expect and request to reduce liability with personalised disclaimers for all Quick Consults request types.

Add your practice’s details to your form’s header and footer to give them a personal touch.

Have a simple and easy overview of your practitioner’s sessions per week by viewing this in the Availability Calendar.

Creating lists of patients who’ve engaged with Inform Activation campaigns is super easy now you can export a CSV for a specific campaign. Just choose and select the filters you want to export and click the download button.

You can now use the date filter to search for form submissions for your preferred date range. Saving you that little bit of extra time to not having to do this manually in your spreadsheet.

You can now view patients’ SMS responses to appointment reminders SMS including seeing their replies, and any responses that are sent to your Sidebar when a patient replies with something else than ‘Yes’ or ‘No’.

Best Practice users now have access to a new setting in your Dashboard that allows appointments marked as ‘On the day’ in Best Practice to be booked online through HotDoc, providing a more convenient patient experience and reducing incoming calls.

This one’s for Medical Director (Pracsoft) users! Streamline your invoicing by automatically creating and receipting invoices for Routine Requests into Pracsoft. We’ll show if an invoice can automatically be created to reduce the chance of missing one.

Keeping patient files accurate is so much easier now GPs can seamlessly transfer Quick Consult request details with our new copy-and-paste solution in the HotDoc Sidebar.

To promote doctors’ availability for new Quick Consults request types, patients in their care team will receive a push notification through the HotDoc app highlighting this new service.

Simply put a temporary hold of the appointment cost on the patient’s card to ensure the payment gets collected after the consult. Practices using this see a 99.98% success rate with collecting funds without it impacting their bookings!