What's New

We’re always adding to the HotDoc platform to improve the experience for both practices and patients.

Exciting improvements to the Support Centre

Finding the information you need is easier than ever through our new and improved Support Centre.

Secure all the way with MFA

Add an extra layer of protection to your HotDoc account by enabling Multi-Factor Authentication (MFA).

Telehealth video remains free

Exciting news! HotDoc’s Telehealth video appointments are here to stay at no additional cost to your practice.
(Subject to fair usage. Only available for customers who are using HotDoc’s full product)

Want to see who didn’t receive a Broadcast?

Now you can! You’ll know exactly which patients didn’t receive SMSs by viewing your Broadcast History in the HotDoc Dashboard.

HotTip: Update incorrect mobile numbers right away, so patients receive their SMSs next time.

Easily generate a HotDoc Payments report

Stripe users, we made it easier for you to reconcile your payments. With more reporting options available, it’ll make it so much easier for you to calculate payments per practitioner.

Enjoy more insights with Repeats reports

Stripe users, this one is for you. When you download Repeats reports, you will now see a column for refunded requests.

Caller ID has just landed!

Caller ID saves receptionists a huge amount of time and helps them to improve the patient experience. When an existing patient calls your practice, Caller ID matches their phone number to tell you who is calling and give you easy access to their details.

Need help?

Visit support.hotdoc.com.au or email [email protected]