Spend more time on the work that matters

Give your specialist practice the benefits of online bookings while staying in full control

Does your practice use Genie?

Free up staff

Spend less time taking routine bookings and more time on patient care

Full control

Customisable triage means you decide which patients can book online

Bookings 24/7

Let patients book and manage appointments anywhere any time

Reduce inbound calls and receptionist workload

Online bookings means less time booking routine appointments on the phone and more time giving patients with more complex needs the attention they need.

Maintain full control of your appointment book​

A customisable triage process means you get the benefits of online bookings, but still stay in control. Make online bookings work for your practice the way you want it to.

No more chasing referrals from patients

Receive referral documents from patients as soon as appointments are requested online. Maintain full control over which appointments require referrals to book online.

Bookings the way your patients want

60% of Australians prefer to book specialists online*. HotDoc enables your patients to book 24/7, giving them the smooth and modern booking experience they expect.

*HotDoc Patient Survey 2020

"HotDoc is an essential part of our centre that streamlines administration processes and improves the patient experience with appointment management.”

Caitlin DeLuca, Nurse Unit Manager at Frances Perry House

More than just online bookings

A full range of features for modern specialist practices

Boost your reputation  by automatically requesting a Google Review from patients who have just had an appointment.

Appointment Reminders

Cut missed appointments by automatically reminding patients about their appointment via SMS or push notification.

Automated Recalls

Send automatic appointment prompts to your patients via SMS or push notification and let them book directly from the message.

Digital Patient Forms

Quick and easy patient registration and consent via digital forms completed by your patients on their mobile device.

Mobile Check-In

Give your patients the convenience of checking in on their mobile phone when they arrive.

Online Payments

Make payments easy. Accept contactless and cardless payments before or after appointments.

All inclusive pricing

$99 per practitioner/month ​ex GST*

What’s included

Specialist Content Hub

A curated page full of information for specialist clinics

FAQs for specialists

No. HotDoc doesn’t charge fees for new patients. You’ll pay a flat rate of $99 per practitioner/month which includes unlimited new patients at no additional cost.

Yes. Unlimited SMS are included for Reminders, Recalls and Forms.  SMS for Reviews are capped at 400 per practice/month.

HotDoc works seamlessly alongside your existing practice software. We’ve developed a range of features to allow you to get the best of both worlds —  exceptional patient engagement with HotDoc, while continuing to use your existing practice software for clinical purposes.


If you’re a Genie user, we offer a fully integrated package the. Click here or contact us to find out more.



No, but why would you want to? HotDoc is the complete patient engagement platform for your practice. You receive all of our world class features for one simple monthly fee.

We’re unashamedly proud of our customer service  we even won an award for it during the COVID-19 pandemic. Our support team are available on the phone or via email, plus we have comprehensive online guides, as well the HotDoc Academy featuring self-guided interactive training modules for all practice staff.

Of course. We have no lock in contracts and no minimum time periods. You can cancel your subscription at any time.

* Online payments: 2.75% + $0.30c payment provider’s fee per transaction

To book a time with one of our product specialists, please select your industry

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Are you a patient? Visit our patient site

Existing customer? Visit our support site

Want to know more about our demo process? Check it out