Does your practice use Genie?
Free up staff
Spend less time taking routine bookings and more time on patient care
Full control
Customisable triage means you decide which patients can book online
Bookings 24/7
Let patients book and manage appointments anywhere any time
Reduce inbound calls and receptionist workload
Online bookings means less time booking routine appointments on the phone and more time giving patients with more complex needs the attention they need.
Maintain full control of your appointment book
A customisable triage process means you get the benefits of online bookings, but still stay in control. Make online bookings work for your practice the way you want it to.
No more chasing referrals from patients
Receive referral documents from patients as soon as appointments are requested online. Maintain full control over which appointments require referrals to book online.
Bookings the way your patients want
60% of Australians prefer to book specialists online*. HotDoc enables your patients to book 24/7, giving them the smooth and modern booking experience they expect.
*HotDoc Patient Survey 2020
"HotDoc is an essential part of our centre that streamlines administration processes and improves the patient experience with appointment management.”
Caitlin DeLuca, Nurse Unit Manager at Frances Perry House
More than just online bookings
A full range of features for modern specialist practices
Reviews
Boost your reputation by automatically requesting a Google Review from patients who have just had an appointment.
Appointment Reminders
Cut missed appointments by automatically reminding patients about their appointment via SMS or push notification.
Automated Recalls
Send automatic appointment prompts to your patients via SMS or push notification — and let them book directly from the message.
Digital Patient Forms
Quick and easy patient registration and consent via digital forms completed by your patients on their mobile device.
Mobile Check-In
Give your patients the convenience of checking in on their mobile phone when they arrive.
Online Payments
Make payments easy. Accept contactless and cardless payments before or after appointments.
All inclusive pricing
$99 per practitioner/month ex GST*
What’s included
- Online Bookings
- Customisable triage process
- Referral Upload
- Reviews
- Appointment Reminders
- Mobile Check-In
- Automated Recalls
- Online Payments
- Access to 1 in 4 Australian patients
- No new patient fees
- Unlimited SMS for Reminders, Recalls & Patient Forms
FAQs for specialists
No. HotDoc doesn’t charge fees for new patients. You’ll pay a flat rate of $99 per practitioner/month which includes unlimited new patients at no additional cost.
Yes. Unlimited SMS are included for Reminders, Recalls and Forms. SMS for Reviews are capped at 400 per practice/month.
HotDoc works seamlessly alongside your existing practice software. We’ve developed a range of features to allow you to get the best of both worlds — exceptional patient engagement with HotDoc, while continuing to use your existing practice software for clinical purposes.
If you’re a Genie user, we offer a fully integrated package the. Click here or contact us to find out more.
No, but why would you want to? HotDoc is the complete patient engagement platform for your practice. You receive all of our world class features for one simple monthly fee.
We’re unashamedly proud of our customer service — we even won an award for it during the COVID-19 pandemic. Our support team are available on the phone or via email, plus we have comprehensive online guides, as well the HotDoc Academy featuring self-guided interactive training modules for all practice staff.
Of course. We have no lock in contracts and no minimum time periods. You can cancel your subscription at any time.
* Online payments: 2.75% + $0.30c payment provider’s fee per transaction
