RECALLS (CLINICAL REMINDERS)
Recall appointment notifications made easy
Send automatic appointment reminders to your patients via SMS or push notification
A time and money saver for your practice
More time for your receptionists
No need to manually create recall letters or call patients each month
Slash your postage costs
Notifications sent by SMS or Push Notification — unlimited messages included in your package
Fully automated
Set up a recall after an initial consultation without worrying about remembering to send it in the future
Designed for an exceptional patient experience
Convenient
Patients can book an appointment direct from the Recall SMS or push notification — no need for patients to call your practice
The features your practice needs
Full visibility
Easily understand which recalls have been sent by each of your practitioners by filtering in your HotDoc Dashboard
RACGP compliant
Recall sequences for GPs comply with industry standards on notifying patients about follow up appointments
Auto pause
Recalls are automatically stopped when the patient books their recall appointment
Recall letter creation
Automatically generate recall letters to print and post to your patients if they don’t respond to SMSs or push notifications
Customise for your practice
Select your own send times and dates
Change how Recall is delivered
Eg. 3 SMS/push notification and letter, or 1 SMS/push notification)
Change time between sends
Eg. 1 day, 2 days, 1 week etc)
Choose to not send Recall message to teenagers who may have a parent’s mobile number on their patient record
Choose to not send Recall messages to patients above a specified age
Used and trusted
51%
reduction in no shows for clinics that use Reminders compared to a non-automated system
91%
of patients want appointment reminders
72%
prefer SMS as a way to receive appointment reminders
Michelle Woolhouse, Practice Principle at Whole Medicine
Explore Recalls resources
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Recalls
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Australia’s first secure electronic recalls system
Automated recalls
A 100% automated service that allows practices to send SMS health reminders and results messages to patients, while meeting full RACGP accreditation standards.
Improve practice efficiency
Integrated into the doctor’s workflow, SMS recalls save staff time and practice costs by reducing the need to manually send letters and call patients.
Better patient outcomes
Ensure patients don’t fall through the cracks (and meet RACGP guidelines) with an automated recall sequence that contacts unresponsive patients 3 times before alerting practices to send a letter.
What other practices have to say
"HotDoc’s Recalls is quick and easy to do, plus efficient & cost effective for a busy general practice"
"HotDoc Recalls is saving us a bomb in postage… it's been brilliant!"
"We switched 5 clinics across to HotDoc because of the price, the ease of recalls, the online booking effectiveness, the check-in station, and the customer support.”
See case studies on this stuff
‘HotDoc Recalls Has Saved Us So Much, We’ve Hired a HotDoc Ambassador’, Mackay Family Medical Practice
‘HotDoc Recalls Has Saved Us So Much, We’ve Hired a HotDoc Ambassador’, Mackay Family Medical Practice Mackay Family Medical Practice
How HotDoc is Saving Us Time and Improving Our Patient Engagement
How HotDoc Saves Us Time and Improves Our Patient Engagement Dr. Michelle Woolhouse, Practice Principal from Whole Medicine explains why
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