RECALLS (CLINICAL REMINDERS)
Recall appointment notifications made easy
Send automatic appointment reminders to your patients via SMS or push notification
A time and money saver for your practice
More time for your receptionists
No need to manually create recall letters or call patients each month
Slash your postage costs
Notifications sent by SMS or Push Notification — unlimited messages included in your package
Fully automated
Set up a recall after an initial consultation without worrying about remembering to send it in the future
Designed for an exceptional patient experience
Convenient
Patients can book an appointment direct from the Recall SMS or push notification — no need for patients to call your practice
The features your practice needs
Full visibility
Easily understand which recalls have been sent by each of your practitioners by filtering in your HotDoc Dashboard
RACGP compliant
Recall sequences for GPs comply with industry standards on notifying patients about follow up appointments
Auto pause
Recalls are automatically stopped when the patient books their recall appointment
Recall letter creation
Automatically generate recall letters to print and post to your patients if they don’t respond to SMSs or push notifications
Customise for your practice
Select your own send times and dates
Change how Recall is delivered
Eg. 3 SMS/push notification and letter, or 1 SMS/push notification)
Change time between sends
Eg. 1 day, 2 days, 1 week etc)
Choose to not send Recall message to teenagers who may have a parent’s mobile number on their patient record
Choose to not send Recall messages to patients above a specified age
Used and trusted
51%
reduction in no shows for clinics that use Reminders compared to a non-automated system
91%
of patients want appointment reminders
72%
prefer SMS as a way to receive appointment reminders
Michelle Woolhouse, Practice Principle at Whole Medicine
