How to startFor the busy Practice Manager that wants to find a great receptionist, the first step is crafting a compelling Job Description. Good people are looking for more than just a pay cheque. They want to a place that will give them an interesting, dynamic place to grow, so it is important that your advert stands out. Don’t dryly list mundane tasks. Instead convey the most important responsibilities of the role. For example:
- Provide a welcoming waiting room experience for our patients
- Manage our appointment book and billings
- Communicate the values of our practice and ensure all patients are treated with empathy and respect
Where to advertise the RoleSEEK is the largest careers destination in Australia. (At time of writing this article, there are 577 medical reception jobs actively advertised). Unfortunately, SEEK is better at quantity than quality and you may find yourself wading through hundreds of application to find that diamond in the rough. One way to alleviate this burden is by making a Cover Letter a mandatory requirement. Read the Cover Letter first and make sure the candidate at least ticks off the following:
- Reference to the job you have posted
- Clear case for why they would be a good fit
- No obvious grammatical errors or spelling mistakes
Have the right hiring processMake sure that before you invite a promising candidate for a face-to-face interview, you first arrange a phone call. Once on the call, you should be asking yourself the following questions:
- Is he/she a good communicator?
- Would he/she be able to empathise with patients?
- Is this person actually excited about the job or just seeing it as a way to make a quick buck?