Reduce the calls, without reducing the care.
Scripts, referrals, and repeat paperwork handled online, so your appointment book stays open for patients who need to come in.
30%
call reduction
Every script or referral handled online frees up a slot for someone who needs to be seen and cuts unnecessary calls to reception by 30%.
What is Routine Requests?
1
Patient submits a request
→
2
Your GP reviews it
→
3
Handled, without the call
Designed for modern patient care
2.5 hrs
average reduction in calls and administration each week
84%
of patients prefer both virtual and in-person care options
58%
of patients want more virtual care services from their practice
Three ways Routine Requests helps your practice
Protect your appointment book
Full clinical control
Get paid for work already being done
For your reception team
One dashboard, every request
Nothing moves without sign-off
Less time on the phone
For practice managers and owners
Free up your appointment book
Keep patients connected to their regular doctor
Turn existing work into revenue
For GPs
Full clinical control, every time
Talk to patients directly
Flexible around your roster
WHAT PRACTICES ARE SAYING
How Routine Requests supports real practices
“It’s responsive. We know immediately with the sidebar what our patients need and can manage our time accordingly. Our care and workflows can be designed around the needs and preferences of our patients, supported by our teams and enabled by technology like Routine Requests.”
Dr Jas, Principal GP and Director, Rosedale Medical Practice
“Previously we were receiving upwards of 50 calls a day for requests. This has streamlined the process. It is more affordable than a consult and means we save appointments for those who really need them. It is less workload for administration and the doctors are getting paid for extra services.”
Sarah O’Connor, Practice Manager, Bundall Medical Centre
Full clinical control, always
GP-reviewed, every time
High-risk requests are flagged
High-risk drug requests can be flagged for extra attention.
Opt in or out, anytime
See how other practices use Routine Requests
Good Money, Better Care: How The Village Medical Practice Made Routine Requests Work for Every GP
The Express Lane for Patient Routine Requests: How Walker Street Doctors North Sydney Delivers Same-Day Routine Requests
See how Routine Requests works for your practice.
Book a time with a HotDoc product specialist.
FAQs
Routine Requests is online healthcare from the patient’s regular doctor, powered by HotDoc. Patient requests, such as repeat scripts and repeat referrals, are sent directly to the doctor, saving the practice team time on administration and reducing phone calls.
Routine Requests keeps online care with the patient’s regular doctor. With access to the patient’s medical history, the doctor can evaluate the request and ask to see the patient in person when required.
Routine Requests helps clinics offer convenient care while keeping doctors in control. Doctors can review and decide on requests, patients only pay for completed consults, and eligible work can become billable instead of being completed unpaid between appointments.
Clinics save an average of 2.5 hours per week through reduced administration and fewer phone calls, based on the estimate included on the current Routine Requests page.
Patients can avoid unnecessary travel and phone calls for suitable repeat scripts and referrals. Requests can be submitted through the HotDoc app, the clinic’s HotDoc profile, or the clinic website.
Yes. Use the Book a demo button on this page to choose a time with a HotDoc product specialist.
Existing HotDoc customers can open the Routine Requests section in the HotDoc Dashboard or speak with their Customer Success Manager. Practices that are not yet HotDoc customers can book a demo.
Patients can access Routine Requests through the HotDoc app, the clinic’s HotDoc profile, or the clinic website.
When completing or declining a request, the doctor can add a brief note that is sent directly to the patient.
Routine Requests is for existing patients. A doctor can decline a request with a note asking the patient to book an appointment instead.
HotDoc provides downloadable marketing assets, and clinics can also use HotDoc Broadcast and Inform to promote Routine Requests to patients.