COVID-19 Vaccine Hub
Everything you need to deliver an efficient, safe and patient-friendly vaccine solution
This page was last updated .
The latest updates to the COVID-19 Vaccine Hub
Make sure your practice is ready to take vaccine appointments
Give your staff the information they need
LAUNCHING W/C 15 MARCH
New HotDoc features to help manage vaccine appointments — with more to come soon
Find and book a vaccination appointment
Your practice will appear in search results on HotDoc when patients search for COVID-19 vaccine clinics in their area.
Booking an appointment is easy, with no phone calls or assistance from your reception staff needed.
Screen for eligibility
Ensure patients meet the right vaccine phase requirements. Patients are asked mandatory screening questions before being allowed to book.
Questions meet Department of Health requirements and will be automatically updated as the phases change.
Digital patient consent
Patients are sent a digital form before their appointment and give consent on their computer or phone before they arrive.
The form is based on government requirements but can be edited to suit your practice. It is uploaded as a PDF to the patient file in your practice management software.
Two dose bookings
Patients can book their first and second vaccine dose appointments at the same time on the HotDoc app or via your website.
The minimum time between each appointment is automatically set based on government guidelines for each vaccine brand.
Pre and post appointment communications
Patients are sent key vaccine information via email and text before and after their vaccine appointment.
The messages are editable and are sent automatically after a patient has booked and after they have completed their appointments.
Multiple staff appointments
We’ve made it easy for you to schedule two practice staff for each vaccine appointment eg. a practitioner and a nurse.
Setting this up for your choice of practice staff is simple and can be done in seconds from your HotDoc Dashboard.
Manage appointment availability based on your practice’s vaccine stock levels. Your practice is notified when you reach your limit so that you can prevent further online bookings being made.
National Health Services Directory Support
We’re making sure your practice can be found by patients searching on the National Health Services Directory, healthdirect website.
Patients will easily find your practice on the site and then get a quick link to book a vaccine appointment at your clinic.
Digital consent form
Patients will be sent a digital form before their appointment and will give consent on their computer or phone before they arrive.
The form will be based on government requirements and will be uploaded as a PDF to their patient file in your PMS.
Multiple staff appointments
We’re making it easy for you to schedule two practice staff for each vaccine appointment eg. a practitioner and a nurse.
You’ll be able to quickly set this up for COVID-19 vaccine appointments right from your HotDoc Dashboard.
We’re going to provide ways for you to manage your vaccine appointment availability.
The solution will consider both your number of upcoming vaccine appointments and current vaccine stock.
Educate your patients
Make sure your patients know you’re accepting vaccines appointments
We’re creating an Inform campaign specifically for the COVID-19 vaccine that will let your patients know you’re accepting vaccine appointments for eligible patients.
You can set the campaign to appear after a patient has made a booking, confirmed a reminder, checked in online, or completed a new patient registration form.
We’re creating a custom COVID-19 vaccine Broadcast SMS template so that you can get the word out that you’re open for vaccine appointments.
You can send the Broadcast to patients based on an export from your PMS, or by gender and age.
Standard $0.08c/SMS charge will apply.