So many of these extra tech touches are there to help with mundane tasks so you can make more space for those partnerships with your patients to thrive. That means rather than putting distance between you and your patients, they can actually open things up for a more productive and personal connection.
Patients won’t mind whether their recall message was manual or automated. But they will appreciate that your team has more time for them — that’s what matters most. It might feel like having a screen between you makes telehealth less personal, but it could save them postponing. Or worse, skipping the appointment because of conflicting schedules or tricky travel.
The patient experience is the sum of every interaction, big or small, that a patient has with your practice. And the more seamless that experience is, the better your relationship with these patients can be.
The sooner we look past those impersonal assumptions about tech, the sooner you and your patients can both start reaping the benefits.