CUSTOMER STORY
Revolutionising Patient Care with Quick Consults
Empowering Continuity of Care: Rosedale Medical Practice’s Journey with Quick Consults
Over the past four years, Rosedale Medical Practice has partnered with Hot Doc, recently integrating the ‘Quick Consults’ feature, which has significantly contributed to the clinic’s growth and enhanced patient care.
The Challenge
Rosedale medical practice needed a way to deliver care that was convenient for their patients, that would offer the same level of personalisation and support.
“The big challenge for us going forward and moving into a modern, responsive primary care model is making sure that we’re actually embracing the need for convenience for our patients. You can have all three [quick, cheap, high quality] with the right technology and systems in place.”
The Solution: HotDoc Quick Consults
Quick Consults emerged as a game-changer. This feature allowed the practice to provide accessible, responsive care, filling gaps in their schedule with efficient, patient-centric consultations. It redefined healthcare delivery, proving that quick, affordable, and high-quality care could coexist.
“It’s responsive, we know immediately, with the sidebar, what our patients need, and can manage our time accordingly. Our care and our workflows can be designed around the needs and preferences of our patients, supported by our teams, and enabled by technology like Quick Consults.”
Benefits for Patients
Greater Access and Flexibility
Patients could access care asynchronously, fitting healthcare into their busy schedules.
Continuity of Care
Quick Consults strengthened the existing patient-doctor relationships, enhancing the quality of care.
Empowered Patients
With the ability to request services like repeat prescriptions, patients felt more in control of their healthcare journey.
Why Doctors Love Quick Consults
Enhanced Patient Care
Doctors could provide more nuanced and appropriate care.
Efficient Workflow
The feature integrated seamlessly into existing workflows, improving efficiency.
Strengthened Relationships
It allowed doctors to deepen their understanding of patients’ needs.
The Future Vision
Looking ahead, Dr. Jas envisions Quick Consults evolving beyond prescriptions and referrals. The potential for managing complex care plans, regular check-ins, and asynchronous consultations is immense. This tool could revolutionise the way general practices engage with patients, offering personalised, continuous care.
Conclusion
Rosedale’s experience with Quick Consults is a testament to the evolving landscape of healthcare. It’s a story of how embracing innovative solutions can lead to better patient outcomes and more fulfilling doctor-patient relationships. Dr. Jas’s journey with Quick Consults is an inspiring example for clinics worldwide, demonstrating the power of technology in transforming healthcare delivery.
“Join us in this healthcare revolution. Experience the benefits of Quick Consults at your clinic and redefine the way you deliver care. Together, we can make healthcare more accessible, efficient, and patient-centered.”
Rosedale Medical Practice has been a HotDoc customer since 2019. This case study was captured and published based on the clinics experience using Quick Consults from September 2023. Dr Jaspreet Saini is a sponsored member of HotDoc’s GP Advisory Board, a collection of Practitioners and Clinicians who provide input and recommendations into the HotDoc offering to help us improve and continue to offer great features and services.
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