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Session = 1 CPD hour
- Why you need to consider growing your own management team
- Succession Planning – a practice investment
- Identifying Potential – Do you recruit or do you promote?
- Building the case for admin help or even a 2IC
- Letting Go: The Art of Delegation
- Steps and strategies for empowering the team
- Professional development ideas – formal and informal
- Case Study – From scanning to Practice Manager – Emma’s journey. (What worked, what didn’t, what they’d do differently)
- Q&A with Jen Flakemore
About the Presenter
Jen Flakemore
Founder & Director of Establish Practice Certified Practice Manager and Fellow (AAPM) BA, Dip Bus Mgt, Dip HR, Cert IV TAE
Jen is the owner of Establish Practice Support and is an experienced practice manager working in general practice, allied health and specialist practices for over 25 years. She has lectured in Professional Practice in Melbourne, researched and written units for Certificate IV in Small Business Management and Human Resources and has taught the Diploma of Leadership and Management at Gordon TAFE in Geelong. Jen has delivered workshops for practice managers in Geelong, Melbourne and regional Victoria through PHN’s and Registrar Training Organisations on areas such as leadership, change management, building teams and a range of other practice management topics. She has also run workshops for practice staff on customer service, dealing with difficult patient behaviours and a host of others (see our Training page for more information).
Managing a healthcare practice is a complex and at times highly stressful occupation! Establish Practice Support offers practical support across a wide range of practice management areas.
Jen combines her love of training and education and years of experience in managing health care practices to provide the support your practice needs.
Learn more about Establish Practice
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