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Session = 5 AAPM Points
This session will cover:
- Understanding how certain situations can impact both your patients and your practice
- How to effectively plan, prepare and roll out communications to patients
- How to enable your team to feel confident and well equiped to handle difficult conversations
- Tools and strategies for easier and more efficient patient communication and expectation setting
- Q & A with Magali De Castro
About the Presenter
Magali De Castro
Leadership & Development Coach, HotDoc
Magali has been working in general practice for the past 17 years. As a Registered Nurse she’s worked in clinical settings varying from solo GP surgeries to super clinics and community health centres. Magali has been a presenter and guest speaker for organisations such as the Australian Primary Care Nurses Association (APNA), the Department of Health (Vic), Exercise & Sports Science Australia (ESSA) and Cancer Council among others.
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