What's New

Control a patient’s ability to book online appointments at your practice by creating a patient alert using the patient’s mobile number.

Payments, Repeats and Referrals have become a whole lot cheaper now the processing fee is reduced from 2.75% to 1.75% (+ $0.30) per transaction.

Add an extra layer of protection to your HotDoc account by enabling Multi-Factor Authentication (MFA). MFA gives you the choice of either receiving a verification code by email or through an app when you log in.

Simply send patients a payment request by SMS or email for all types of appointments directly booked at your practice with practice booked payments.

Consent and custom forms just got a lot more flexible with an extra setting where you can choose how often you want patients to fill in the form.

Easily enable or disable email notifications for your HotDoc user accounts for Sidebar actions, appointment confirmation requests, appointment cancellations, and more.

Our search filters and support articles are upgraded to help people from Culturally and Linguistically Diverse (CALD) communities find covid vaccine appointments in their language.

All Recall letter templates have been updated to address patients by their preferred name, instead of their first name.

Finding the information you need is easier than ever through our new and improved Support Centre.

Add an extra layer of protection to your HotDoc account by enabling Multi-Factor Authentication (MFA).

Exciting news! HotDoc’s Telehealth video appointments are here to stay at no additional cost to your practice.
(Subject to fair usage. Only available for customers who are using HotDoc’s full product)

Now you can! You’ll know exactly which patients didn’t receive SMSs by viewing your Broadcast History in the HotDoc Dashboard.

HotTip: Update incorrect mobile numbers right away, so patients receive their SMSs next time.

Stripe users, we made it easier for you to reconcile your payments. With more reporting options available, it’ll make it so much easier for you to calculate payments per practitioner.

Stripe users, this one is for you. When you download Repeats reports, you will now see a column for refunded requests.

Caller ID saves receptionists a huge amount of time and helps them to improve the patient experience. When an existing patient calls your practice, Caller ID matches their phone number to tell you who is calling and give you easy access to their details.

Digital forms are now a lot more flexible with more options to choose from or simply create your own form from scratch.

Patients can now add their referral as an image during the booking process. This greater flexibility will help you get the information you need every time.

Encourage patients to prioritise preventative health with a special Movember Inform campaign. Highlight men’s health issues and get behind this great cause.

It’s now easier to see your sent campaigns and select recipients for new messages. There’s more options for filtering patients, including the date of their last appointment, arrival state, or most recent practitioner seen. You can also easily add patients by mobile number.

Digital forms are now more accessible for patients who are vision impaired or have difficulty with a smaller screen. Buttons are now larger and formatting has been optimised.

If a patient includes notes when they make an online booking, that information will now automatically be copied to your practice software.

Lighten your workload with filters for incoming forms. Sort by name, appointment time, or the time it was submitted.

Unsure which digital forms are sent with which appointment?

Our new Form Settings page gives you clear information on every form, as well as letting you quickly link a form to any appointment type.

You can now view both HotDoc-booked appointments and appointments booked at your practice in your HotDoc Dashboard.

This feature will be rolling out over the next month, so keep an eye out for it soon.

Get more flexibility in the booking process with this update to COVID patient screening.

You can now choose to add or remove screening questions about COVID-19 hotspots and flu symptoms to suit your practice’s and your community’s needs.

A patient comes to your practice and hasn’t completed their new patient registration or vaccine consent form. Don’t give them a clipboard and pen!

You can now generate a QR code for your digital forms, display them in your reception and invite your patients to scan them to complete their forms prior to their appointment.

Life just got easier for patients your practice has referred to specialist practitioners. If the specialist you’re referring to uses HotDoc, your patient can now upload their referral when booking their appointment.

For patients, it means no more forgotten referrals. For your practice it means fewer calls from specialists asking you send through the referral.

Your days of mishearing patient details will soon be over over. Caller ID will let reception staff know who’s calling your practice before talking to patients over the phone. It’s coming soon, so register your interest now.

Do you want to  prevent new patients calling your practice to book an appointment with a practitioner who doesn’t take on new patients?

Great news! There’s a new setting in your HotDoc Dashboard to make this easy.

Our multiple bookings in one appointment slot feature was previously only available for vaccine appointment types.

The good news is that you can now use this feature for any appointment. For example, a 15 minute appointment slot – which previously could only contain one booking – can now be filled with as many as you want.