What's New

Stripe users, this one’s for you. Stripe now pre-authorises the full amount for repeat requests and only processes the payment when you click “Approve” on the Prescription or Referrals Requests page.

Forget manual calculations and sticky notes on your monitor with appointment costs written on them. You can now automatically pass the payment processing fee on to patients.

Not sure how many Broadcast credits your practice has available? If there are available credits, you’ll see the balance on your Dashboard.

Patients will now see hotdoc.com instead of htd.io in the Recalls SMS link they’ll have to click on.

Set up individual practitioner payout accounts to automatically settle consultation fees via HotDoc.

Payments reporting and reconciliation have become much easier with the new and improved reporting page. Find more search filters, subtotals, payment status and type, and bulk reconciling.

Control a patient’s ability to book online appointments at your practice by creating a patient alert using the patient’s mobile number.

Payments, Repeats and Referrals have become a whole lot cheaper now the processing fee is reduced from 2.75% to 1.75% (+ $0.30) per transaction.

Add an extra layer of protection to your HotDoc account by enabling Multi-Factor Authentication (MFA). MFA gives you the choice of either receiving a verification code by email or through an app when you log in.

Simply send patients a payment request by SMS or email for all types of appointments directly booked at your practice with practice booked payments.

Consent and custom forms just got a lot more flexible with an extra setting where you can choose how often you want patients to fill in the form.

Easily enable or disable email notifications for your HotDoc user accounts for Sidebar actions, appointment confirmation requests, appointment cancellations, and more.

Our search filters and support articles are upgraded to help people from Culturally and Linguistically Diverse (CALD) communities find covid vaccine appointments in their language.

All Recall letter templates have been updated to address patients by their preferred name, instead of their first name.

Finding the information you need is easier than ever through our new and improved Support Centre.

Add an extra layer of protection to your HotDoc account by enabling Multi-Factor Authentication (MFA).

Exciting news! HotDoc’s Telehealth video appointments are here to stay at no additional cost to your practice.
(Subject to fair usage. Only available for customers who are using HotDoc’s full product)

Now you can! You’ll know exactly which patients didn’t receive SMSs by viewing your Broadcast History in the HotDoc Dashboard.

HotTip: Update incorrect mobile numbers right away, so patients receive their SMSs next time.

Stripe users, we made it easier for you to reconcile your payments. With more reporting options available, it’ll make it so much easier for you to calculate payments per practitioner.

Stripe users, this one is for you. When you download Repeats reports, you will now see a column for refunded requests.

Caller ID saves receptionists a huge amount of time and helps them to improve the patient experience. When an existing patient calls your practice, Caller ID matches their phone number to tell you who is calling and give you easy access to their details.

Digital forms are now a lot more flexible with more options to choose from or simply create your own form from scratch.

Patients can now add their referral as an image during the booking process. This greater flexibility will help you get the information you need every time.

Encourage patients to prioritise preventative health with a special Movember Inform campaign. Highlight men’s health issues and get behind this great cause.

It’s now easier to see your sent campaigns and select recipients for new messages. There’s more options for filtering patients, including the date of their last appointment, arrival state, or most recent practitioner seen. You can also easily add patients by mobile number.

Digital forms are now more accessible for patients who are vision impaired or have difficulty with a smaller screen. Buttons are now larger and formatting has been optimised.

If a patient includes notes when they make an online booking, that information will now automatically be copied to your practice software.

Lighten your workload with filters for incoming forms. Sort by name, appointment time, or the time it was submitted.

Unsure which digital forms are sent with which appointment?

Our new Form Settings page gives you clear information on every form, as well as letting you quickly link a form to any appointment type.