What's New

We’re always adding to the HotDoc platform to improve the experience for both practices and patients.

Clearer MyMedicare information in the My Medicare Hub

We’ve improved the MyMedicare registration flow, making it easier for patients to understand and sending forms only to eligible, unregistered patients.

Auto-send bulk billing consent requests for F2F appointments

Capture patient consent for bulk billing face-to-face appointments via email and push notifications. Save staff time and safeguard compliance with a seamless process.

Collect payments from the HotDoc Sidebar

Collect payments for face-to-face appointments and process Medicare claims directly in the HotDoc Sidebar. Manage in-person payments in one streamlined workflow, reducing admin and simplifying real-time patient billing.

December wrap-up video

See all of our December updates in less than two minutes. This month we have special opening hours settings, accessibility improvements and updates to user accounts in the HotDoc Dashboard.

Add special opening hours to your profile

You can now add special opening hours to your HotDoc profile, perfect for when you need to let patients know you’ll be closed (or have reduced hours) over the holidays.

Improvements for vision-impaired users

We’ve made it easier for vision-impaired users to book appointments through HotDoc, including those who use screen-readers. It’s all part of our ongoing effort to make HotDoc accessible to everyone in Australia.

More easily add and edit user accounts

It’s now even easier to add and edit staff user accounts in the HotDoc Dashboard. Let us show you how.

Complete your HotDoc profile, easily

Keeping your HotDoc profile up-to-date means patients have all the information they need prior to making a booking. It also ensures you show up on HotDoc when a patient searches for your practice. To make completing your profile easier, we’ve added a completion guide under the “need help” button at the top of your clinic and practitioner profiles.

New options for receiving e-scripts

Your patients can now select to receive repeat prescriptions by either email or SMS. It’s easy for you to set prices for different types of e-scripts and your practitioners remain in full control to accept or reject them. Set up e-scripts now.

How to customise your practitioner’s sessions

Create custom appointment schedules for each of your practitioners

Payments preview

Invoice Sync

Payments just got easier. You can now sync Best Practice invoices with HotDoc.

Need help?

Visit support.hotdoc.com.au or email [email protected].

What's New

We’re always adding to the HotDoc platform to improve the experience for both practices and patients.

Clearer MyMedicare information in the My Medicare Hub

Auto-send bulk billing consent requests for F2F appointments

Add special opening hours to your profile

How to customise your practitioner’s sessions

Need help?

Visit support.hotdoc.com.au or email [email protected].