The new SMS Broadcast flow separates Marketing and Transactional messages. This improves compliance and builds patient trust by respecting consent preferences.

Access new practice performance insights with the new Pulse Check dashboard. Review 12 months of data across appointments, patients, payments, and Routine Requests to make better business decisions.

Patients can now pre-select their preferred payment method for face-to-face appointments. This helps streamline check-in and speeds up payment processing.

HotDoc’s Debt Prevention now automatically recovers payments for appointments that remain unpaid for more than two hours in Best Practice. 

Easily tailor your email reminders with up to 1280 characters. Edit the email and SMS message, adjust active practitioners and customise the appointment type or cancellation settings.

You now have the option to not send appointment reminders to inactive patients, by checking a box in your dashboard.

You can now filter patients based on their MyMedicare Registration Status and send broadcasts to patients who haven’t registered yet.

We’ve updated the name to better reflect the service’s value. Patients can now more easily search and select the medications they need — helping prevent medication misspellings and inappropriate requests.

Google has introduced a new feature that lets patients book appointments right from your Google Business Profile and Google Maps.

GPs can easily keep an eye on their earnings, track how many new patients they’re bringing in, and check out Quick Consults & Telehealth on Demand stats to make even better decisions.

Outline exactly what patients can expect and request to reduce liability with personalised disclaimers for all Quick Consults request types.

Add your practice’s details to your form’s header and footer to give them a personal touch.

Have a simple and easy overview of your practitioner’s sessions per week by viewing this in the Availability Calendar.

Creating lists of patients who’ve engaged with Inform Activation campaigns is super easy now you can export a CSV for a specific campaign. Just choose and select the filters you want to export and click the download button.

You can now use the date filter to search for form submissions for your preferred date range. Saving you that little bit of extra time to not having to do this manually in your spreadsheet.

You can now view patients’ SMS responses to appointment reminders SMS including seeing their replies, and any responses that are sent to your Sidebar when a patient replies with something else than ‘Yes’ or ‘No’.

Best Practice users now have access to a new setting in your Dashboard that allows appointments marked as ‘On the day’ in Best Practice to be booked online through HotDoc, providing a more convenient patient experience and reducing incoming calls.

This one’s for Medical Director (Pracsoft) users! Streamline your invoicing by automatically creating and receipting invoices for Routine Requests into Pracsoft. We’ll show if an invoice can automatically be created to reduce the chance of missing one.

Keeping patient files accurate is so much easier now GPs can seamlessly transfer Quick Consult request details with our new copy-and-paste solution in the HotDoc Sidebar.

To promote doctors’ availability for new Quick Consults request types, patients in their care team will receive a push notification through the HotDoc app highlighting this new service.

Simply put a temporary hold of the appointment cost on the patient’s card to ensure the payment gets collected after the consult. Practices using this see a 99.98% success rate with collecting funds without it impacting their bookings!

We’ve listened to your feedback about wanting more details in your Recall Activity Log and we are excited to share that we’ve done just that! You can now view more details around the progress of your patients Recall activity within your HotDoc Dashboard including tracking changes to the recall sequence (who did what, when), see why a recall didn’t send to a patient, appointment status visibility (see if your patients attended their appointment or not), view upcoming appointments (synced from the recall table) and a more detailed activity feed for Results correspondence (including what changes were made to the result). 

Exciting times! You can now directly payout practitioners for their completed Quick Consults.

Patient scripts and referrals are sent directly to your doctor’s computer, saving your team valuable admin time.

Plus, it’s customisable per practitioner and based on when they last saw the patient!

Exclusive sessions allow you to offer only specific appointment types to be booked online during a specific session time, excluding all other appointment types from being booked.

We’ve updated our feature to ensure it’s compliant with the new Medicare benefit form approved by Services Australia for Telehealth bulk billing

We’ve digitised the MyMedicare patient registration form and created a MyMedicare Broadcast template, both of which are now available in your HotDoc Dashboard

Our latest feature streamlines written consent for all Telehealth bulk billed appointments, including those booked via HotDoc or through your practice.

Easily set up practitioners to receive payments directly to their own accounts.