Elevating Patient Experience & Continuity of Care in a Digital Age: A Clinic's Partnership with HotDoc
Nestled in the inner suburbs of Melbourne, Victoria, Glen Iris Medical Centre has been a beacon of healthcare since 1929. With a lineage of doctors who have served generations of families in the local community, the clinic has focused on delivering quality healthcare that is accessible to all.
Their focus on continuity of care, a rarity in today's fast-paced world, has been a hallmark of their service. However, with time, the challenges of modernising their practice and continuing to deliver exceptional patient experiences became front of mind.
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