How to Make Difficult Patient Conversations Easier

Presented by Magali De Castro
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Session = 5 AAPM Points


This session will cover:

  • Understanding how certain situations can impact both your patients and your practice
  • How to effectively plan, prepare and roll out communications to patients
  • How to enable your team to feel confident and well equiped to handle difficult conversations
  • Tools and strategies for easier and more efficient patient communication and expectation setting
  • Q & A with Magali De Castro

About the Presenter

Magali De Castro

Leadership & Development Coach, HotDoc

Magali has been working in general practice for the past 17 years. As a Registered Nurse she’s worked in clinical settings varying from solo GP surgeries to super clinics and community health centres. Magali has been a presenter and guest speaker for organisations such as the Australian Primary Care Nurses Association (APNA), the Department of Health (Vic), Exercise & Sports Science Australia (ESSA) and Cancer Council among others.

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