Managing Patient Aggression in your Practice

Presented by Kim Poyner
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Session = 5 AAPM Points

In this session you’ll learn:

  • Differentiate between Pity, Sympathy and Empathy
  • Explore the levels of listening and types of communication , how they can assist you
  • Understanding empathy communication for consistent communication across your team
  • Recognise your triggers, provide self compassion and self care to prevent burnout in your staff
  • Q&A with Kim Poyner


About the Presenter

Kim Poyner

Founder & Director, MediCoach

Kim Poyner has an extensive history working with medical centres and Primary Health Networks to train medical professionals in Behaviour change theory and Chronic disease management. Kim was awarded the 2015 Australian Best Practice Nurse award in Chronic Disease Management and has successfully completed her NBME exams for international endorsement of her coaching qualifications. In addition, she is training Health Professionals across Australia in the Health Care home trial, readiness projects, and Quality Improvement strategies. Through her business MediCoach Kim mentor’s nurses and organisations to achieve their best, ensuring they are resilient in the changing health landscape.

Learn more about MediCoach

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