What's New

You can now view patients’ SMS responses to appointment reminders SMS including seeing their replies, and any responses that are sent to your Sidebar when a patient replies with something else than ‘Yes’ or ‘No’.

Best Practice users now have access to a new setting in your Dashboard that allows appointments marked as ‘On the day’ in Best Practice to be booked online through HotDoc, providing a more convenient patient experience and reducing incoming calls.

This one’s for Medical Director (Pracsoft) users! Streamline your invoicing by automatically creating and receipting invoices for Quick Consult requests into Pracsoft. We’ll show if an invoice can automatically be created to reduce the chance of missing one.

Keeping patient files accurate is so much easier now GPs can seamlessly transfer Quick Consult request details with our new copy-and-paste solution in the HotDoc Sidebar.

To promote doctors’ availability for new Quick Consults request types, patients in their care team will receive a push notification through the HotDoc app highlighting this new service.

Simply put a temporary hold of the appointment cost on the patient’s card to ensure the payment gets collected after the consult. Practices using this see a 99.98% success rate with collecting funds without it impacting their bookings!

We’ve listened to your feedback about wanting more details in your Recall Activity Log and we are excited to share that we’ve done just that! You can now view more details around the progress of your patients Recall activity within your HotDoc Dashboard including tracking changes to the recall sequence (who did what, when), see why a recall didn’t send to a patient, appointment status visibility (see if your patients attended their appointment or not), view upcoming appointments (synced from the recall table) and a more detailed activity feed for Results correspondence (including what changes were made to the result). 

Exciting times! You can now directly payout practitioners for their completed Quick Consults.

Patient scripts and referrals are sent directly to your doctor’s computer, saving your team valuable admin time.

Plus, it’s customisable per practitioner and based on when they last saw the patient!

Exclusive sessions allow you to offer only specific appointment types to be booked online during a specific session time, excluding all other appointment types from being booked.

We’ve updated our feature to ensure it’s compliant with the new Medicare benefit form approved by Services Australia for Telehealth bulk billing

We’ve digitised the MyMedicare patient registration form and created a MyMedicare Broadcast template, both of which are now available in your HotDoc Dashboard

Our latest feature streamlines written consent for all Telehealth bulk billed appointments, including those booked via HotDoc or through your practice.

Easily set up practitioners to receive payments directly to their own accounts.

To make the Reminder settings more user-friendly, we redesigned the layout with more options to edit and update your appointment reminders.

If your practice has registered for MyMedicare’s Voluntary Patient Registration model, you can start informing your patients and capture their interest in registering at your practice.

Practitioners can now select item numbers to claim and prompt patients for their bulk billing consent during video consults. When accepted, it automatically writes back to the Practice Software.

Forgot the details of a feature update? Go back in time and scroll through recent releases, improvements, and tips by clicking the Messages button at the top right corner of your Dashboard.

Easily access Recalls information, check their progress, and see an actionable summary of tasks to complete on the brand new Recalls summary page.

Streamline the patient journey by exempting certain patients who are usually bulk billed from adding their payment method online.

You can now search by the patient’s name on the Future Reminders, Unsent Reminders and History pages to see if the reminder has been sent/not sent and check the status of this reminder.

Practice booked payment requests will convert to more completed transactions now that we send a push notification in addition to SMS and email.

Stripe users, this one’s for you. Stripe now pre-authorises the full amount for repeat requests and only processes the payment when you click “Approve” on the Prescription or Referrals Requests page.

Forget manual calculations and sticky notes on your monitor with appointment costs written on them. You can now automatically pass the payment processing fee on to patients.

Not sure how many Broadcast credits your practice has available? If there are available credits, you’ll see the balance on your Dashboard.

Patients will now see hotdoc.com instead of htd.io in the Recalls SMS link they’ll have to click on.

Set up individual practitioner payout accounts to automatically settle consultation fees via HotDoc.

Payments reporting and reconciliation have become much easier with the new and improved reporting page. Find more search filters, subtotals, payment status and type, and bulk reconciling.