What's New

You can now view both HotDoc-booked appointments and appointments booked at your practice in your HotDoc Dashboard.

This feature will be rolling out over the next month, so keep an eye out for it soon.

Get more flexibility in the booking process with this update to COVID patient screening.

You can now choose to add or remove screening questions about COVID-19 hotspots and flu symptoms to suit your practice’s and your community’s needs.

A patient comes to your practice and hasn’t completed their new patient registration or vaccine consent form. Don’t give them a clipboard and pen!

You can now generate a QR code for your digital forms, display them in your reception and invite your patients to scan them to complete their forms prior to their appointment.

Life just got easier for patients your practice has referred to specialist practitioners. If the specialist you’re referring to uses HotDoc, your patient can now upload their referral when booking their appointment.

For patients, it means no more forgotten referrals. For your practice it means fewer calls from specialists asking you send through the referral.

Your days of mishearing patient details will soon be over over. Caller ID will let reception staff know who’s calling your practice before talking to patients over the phone. It’s coming soon, so register your interest now.

Do you want to  prevent new patients calling your practice to book an appointment with a practitioner who doesn’t take on new patients?

Great news! There’s a new setting in your HotDoc Dashboard to make this easy.

Our multiple bookings in one appointment slot feature was previously only available for vaccine appointment types.

The good news is that you can now use this feature for any appointment. For example, a 15 minute appointment slot – which previously could only contain one booking – can now be filled with as many as you want.

You can now let patients know that a certain practitioner doesn’t perform certain appointment types, without them needing to call you.

Select to either inform them they can’t book an appointment, or invite them to call you to get more information.

Start accepting COVID-19 vaccine appointments today. Our new vaccine solution has everything you need for a smooth and safe rollout for your practice and your patients.

Get started now by visiting our Vaccine Hub, where you can also download checklists and guides, watch webinars and get your questions answered by reading our FAQs.

The HotDoc Sidebar is now even easier to use. If an existing patient books as a new patient, you can now either confirm the booking, create a new patient, or reject the booking.

And when we can’t find an exact match to a patient in your practice software, we’ll try to find another one and then give you the option to choose an existing patient (if one exists) or create a new one.

You can now choose to ask both new and existing patients to call your practice to make an appointment, as well as choose the minimum time period before an appointment starts that a patient can book or cancel.

HotDoc Reviews is the fastest and easiest way for your practice to get more Google reviews and improve in Google rank, without paying for advertising. The feature is included in your monthly per-practitioner fee and is ready to use now.

We’ve added eight new Inform campaigns you can send to your patients. These include generic and NSW, QLD and SA “wear a mask when you come into the practice” campaigns, as well campaigns promoting iron infusion appointments, breast cancer screening tests, mobile check-in and LGBTQIA+ inclusivity and acceptance.

See all of our December updates in less than two minutes. This month we have special opening hours settings, accessibility improvements and updates to user accounts in the HotDoc Dashboard.

You can now add special opening hours to your HotDoc profile, perfect for when you need to let patients know you’ll be closed (or have reduced hours) over the holidays.

We’ve made it easier for vision-impaired users to book appointments through HotDoc, including those who use screen-readers. It’s all part of our ongoing effort to make HotDoc accessible to everyone in Australia.

It’s now even easier to add and edit staff user accounts in the HotDoc Dashboard. Let us show you how.

Keeping your HotDoc profile up-to-date means patients have all the information they need prior to making a booking. It also ensures you show up on HotDoc when a patient searches for your practice. To make completing your profile easier, we’ve added a completion guide under the “need help” button at the top of your clinic and practitioner profiles.

Your patients can now select to receive repeat prescriptions by either email or SMS. It’s easy for you to set prices for different types of e-scripts and your practitioners remain in full control to accept or reject them. Set up e-scripts now.

Create custom appointment schedules for each of your practitioners

Payments just got easier. You can now sync Best Practice invoices with HotDoc.