Reviews and Feedback

Improve your practice’s online reputation, boost staff morale, and learn valuable insights on how to better the patient experience at your practice with Reviews and Feedback.

3x

54%

Australians check a clinic’s Google Reviews before booking

77%

Australians are more likely to choose a clinic with 4+ stars

4.8*

average star rating for clinics using HotDoc Reviews

Boost your online reputation and improve staff morale

Improve your visibility on Google

Improve your search results by having an automated SMS sent to patients post-appointment encouraging them to leave a Google review, which Google depends on to promote businesses.

Boost team morale

Keep staff engaged and rewarded for their hard work by encouraging patients to share their feedback publicly. The average review rating for practices using HotDoc Reviews is 4.8 stars.

Quality improvement

Use feedback to gain valuable insights on how your practice can improve operations. You can also collect feedback as part of your accreditation requirements.

What other practices have to say

"The reviews have been a great morale booster for our team. We keep the GPs informed of our rating. It is supporting a real level of positivity.”
“We love seeing all the positive reviews. We went from 20 to 192 reviews in just 4 months, now with a 4.8 star rating. Everyone in the clinic loves it especially seeing reviews specific to them. It’s a great way for our staff to feel empowered.”
“We’d been open for 18 months and had 5 Google reviews. After a week of turning on HotDoc Reviews, we had another 10 reviews. A few more weeks on and we’re now at like 80+ reviews! We had previously been paying for Google Ads, but we’ve paused them because we don’t need them."

See case studies on this stuff

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