Medical Reception Training Hub

CPD content to teach receptionists and PMs front desk and practice management skills.

This hub is the perfect starting place for any new receptionist or PM joining your team and for refreshing the skills of existing staff.

We’ve divided the hub into two sections: (1) training most relevant to front-desk staff and (2) training most relevant to PMs and Business Owners.

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Training for the front-desk team

These topics are great as part of staff induction or as refreshers  for existing staff. All courses earn CPD hours.

Customer Service & Patient Feedback

Triage Principles & Tools

Privacy & Confidentiality

Working with Interpreters

Cold Chain Management

Infection Control

Recall & Reminder Requirements


Learn from your peers. Join our community ‘For the Love of Healthcare’.

We’re a group of over 3,700 nurses, practice managers, practice owners, medical receptionists and doctors who use the platform to ask questions, share insights and blow off steam.

Training for the management team

These topics are helpful for Practice Managers, Business Managers & Owners to assist with growth and infrastructure development. Most courses earn CPD hours.


Business Planning

Recruitment & Retention

Informed Consent

Google Reviews

SEO & Google My Business

Employment Foundations


We partnered with Kelly Chard, Director at Growth MD to create a comprehensive guide to Building a Financially Healthy Business: A Starter Business Plan for Medical Practices.


Practice Growth

Practice Efficiency

Practice Reputation

Preventative Health

Case Studies

Learn how other Australian clinics are using HotDoc to achieve their business goals.