HUB
General Practice Hub
A helpful curation of resources for general practices from the HotDoc archives.
Feature Articles
Read the latest expert opinions
Navigating the complexities of payroll tax for medical practices
Discover how HotDoc empowers Australian healthcare practices with clear insights on managing payroll tax.
The Pros and Cons of Telehealth
COVID has increased the popularity of telehealth. Is that good or bad? We examine both sides of the issue.
Practices Are Getting Bigger: What Does this Mean for Doctors and Patients?
Discover the pros and cons of larger medical practices, as well as how they affect those in healthcare.
When a Good Patient Experience Doesn’t Mean Good Health Outcomes
Learn why a good patient experience doesn’t necessarily correlate with good health outcomes in this enlightening conversation with Michael Pugh.
My Health Record: The Pros and Cons
Is My Health Record a smart move or a potential disaster? Learn the best and worst case scenarios.
When the Recipe is the Remedy
Learn about Dr Haikerwal’s multidisciplinary health hub and how patients are responding to the hub’s cooking classes.
Resources
For more practical ideas on ways to improve your general practice clinic’s offering
A Resource to Help Clinicians Safely Recommend Health Apps
With 300,000 health apps to choose from, how do you sort the good from the bad? Try this shortcut…
How to Create an Email Newsletter That Keeps Your Practice in Patients’ Minds
Newsletters offer big benefits. Learn why they matter and how to set them up for your medical practice.
10 Free Marketing Tools Every Practice Should Use to Grow
What are the best free marketing tools to suit your goals? We break it down here, so you can expand your medical practice.
9 Questions a Practice Should Ask Before Choosing an IT Provider
It’s important to carefully vet IT providers. Learn what to ask, so you can hire a provider you trust.
5th map—A Resource to Make RACGP Accreditation Easier
RACGP Accreditation isn’t for the faint of heart. Fortunately, a new tool makes preparing for it much easier…
7 Ways to Improve Preventative Health in Primary Care
You can influence patients more than you think. Find out how to improve preventative health with these 7 tips.
Why Google Reviews Matter, And How to Get More of Them
We analyse how patients really feel about reviews … and what you can do to get more of them.
HotDoc News
Read how HotDoc is staying up-to-date
What are the Top Performing HotDoc Preventative Health Campaigns
Which preventative health campaigns are most effective and when should you run them? We reveal the answers here.
Improving the HotDoc App for Visually Impaired People
The HotDoc App has improved! Learn what changes we’ve made to make it more accessible for people with impairments.
5 Key Takeaways From HotDoc’s Patient Survey 2020
Ever wondered what patients are thinking? Find out now by reading the main takeaways from our 2020 patient survey.
We Save the Average Medical Practice 370 Hours in Admin Each Year
How does HotDoc save clinics from 370 admin hours each year? In this article, we break down the math.
“The Department of Health needed a booking system for COVID respiratory clinics. It had to be flexible, scalable. They needed it by Saturday morning—48 hours away.”
How Rising Self-Service Kiosk Usage is Changing Human Behaviour
Self-service is on the rise. Discover how this trend has led to some surprising changes in human behaviour.
What 1 Million Bookings a Month Has Taught Us About How Australians Book Online
Learn how Australian patients book online and about the changes HotDoc has made to improve the booking experience.
What SMS Appointment Reminders Get the Highest Response Rate
How do you get patients to respond to SMS appointment reminders? In this article, we share best practices.
Patient Perspectives
How patients prefer to experience their healthcare journey
7 Findings from HotDoc’s Telehealth Patient Survey 2020
We surveyed Australian patients to see how they feel about remote Telehealth appointments. See the results now so you can offer the best service.
54% Australians Check Google Reviews Before Choosing a Practice
Which patients are most likely to rely on Google reviews? We reveal their demographics in this article.
What Seniors Say About Technology in Medical Centres
Seniors have a rep for being slow to embrace technology, but is this rep truly deserved? Our survey findings…
Patient Perspectives: How Important is Continuity of Care to You?
Do patients value continuity of care, and if so, why? We talk to Australian patients to get answers.
Downloadables
To help your clinic reach its goals
General Practice Patient Survey 2020
We surveyed 500+ Australians to get a better understanding of patient expectations in General Practice.
The Digital Marketing Guide Series for General Practices
We’ve created a 5 part series of guides that walk general practices through how to grow their patient base using digital marketing.
